Partners Contract and Quality Assurance Manager

About the role

We have a fantastic opportunity for an experienced and highly motivated contract manager to lead the development of the management and quality assurance of our partners.

Our partners are social work registrants, members of the public and legal professionals contracted for a set number of days per year for which they are paid a fee. They give an independent perspective to our work. There are several different partner roles including hearing panel chairs, panel members (adjudicators), people with lived experience of social work and quality assurance of social work training and education inspectors.

What will you do?

  • Lead on the recruitment and development of all partner roles.
  • Manage partner contracts acting as point of contact for the organisation.
  • Support the initial development of an overall training plan for partners including contract management of any procured training.
  • Design and deliver a framework to identify ongoing training needs for partners in collaboration with heads of directorates.
  • Work with the learning and development team to agree a cycle of refresher training.
  • Implement a consistent approach to policies, procedures and day to day management of all partner contracts.
  • Implement, review and evaluate our partner handbook.
  • Develop and embed a robust process for payment of all partner activities.
  • In collaboration with heads of directorates develop and deliver the annual appraisal, review and feedback process for all partners.
  • Lead the partner workforce planning programme to ensure that there are enough suitably trained panel chairs.
  • Proactively resolve feedback matters, including any that result in capability or performance issues.
  • Support the development of a dedicated partner website area.
  • Provide timely information and analysis to the executive leadership team and the board.

What are we looking for?

  1. Experience of managing a portfolio of contracts including the set up and development of contract processes.
  2. Experience of developing and embedding robust quality assurance frameworks and systems.
  3. An ability to work independently and enthusiastically, taking responsibility for the delivery of the objectives that support business compliance.
  4. The ability to analyse statistics and data to produce effective management reporting Information.
  5. Excellent written communication skills, with the ability to create and present clear, well-structured policies and reports.
  6. Excellent oral and listening skills with the ability to make sound and considered decisions and judgements.
  7. A strong team player, capable of developing effective relationships at all levels within our organisation.
  8. Experience of preparing and presenting written training material and working with e-learning software to develop and deliver training to partners.
  9. Highly confident and strong interpersonal skills in order to maintain effective working relationships with a diverse set of colleagues, partners and other stakeholders.
  10. A proactive and flexible approach to work, the ability to remain calm under pressure and respond to business needs accordingly.
  11. A track record of respectful, open and honest behaviour including a demonstrable commitment to inclusion and diversity.
  12. Experience of regulatory work is desirable.

How to apply

To apply, please email the application form and equality monitoring form by midday Tuesday 1 October to

Selection process

We will assess you against the evidence you provide in your application form. That evidence should address the criteria in the ‘what we are looking for’ section and give examples of how you meet the requirements of the role. Please note it will not be possible to give feedback at this stage.


Interviews will take place on Thursday 10 October in Sheffield.

Interviews will seek to further understand your skills, knowledge, experience and motivation and test the key competencies of the role:

  1. Leading the way – takes personal ownership of work and career development.
  2. Working as one team – works supportively with others and builds strong relationships.
  3. Focusing on people, including those with lived experience of social work and registrants – puts people at the heart of social work and knowledgeably collaborates with them.
  4. Being a business – plans work to ensure best use of time and highest quality service
  5. Embracing change – leads change by communicating clearly and encourages discussion.

If you are successful, we will undertake routine security checks.


If you have any queries about the role or the appointment process, please contact 

More details


Fitness to practise


GBP £37,000 to £39,000 (The salary is £37,000 increasing to £39,000 on successful completion of a six-month.) 37000


Sheffield UK

Job type


Working pattern

• We are happy to consider full time (37 hours a week) or 4 days (29.6) a week working.

Closing date

01/10/2019 12:00 pm

Annual leave

25 days a year leave rising each year to a maximum of 30 plus 8 bank holidays

More details