About the role
We are looking for a Hearings Case Manager to ensure that our fitness to practise hearings are scheduled effectively and efficiently. You will be a careful planner and able to pay attention to detail to ensure we use our resources appropriately and in accordance with key performance indicators. You will also have excellent interpersonal and diplomacy skills and ability to communicate with a range of stakeholders.
As part of the role you will also ensure that our hearing facilities are fully utilised and encourage proactive and positive case management discussions between our legal team and registrants/representatives.
What will you do?
- Ensure meetings and hearings are listed in a timely and efficient manner, within agreed operational standards and performance measures while maximising the use of resources available.
- Implement a fair and transparent listing process with systems in place to monitor this.
- Identify issues arising from the listing process, keeping the process under review for further development.
- Manage pre-hearing case management conferences between various internal and external hearing participants.
- Provide support and advice to the adjudications team on difficult or complex listing issues, acting as a point of escalation for matters which cannot be resolved at case conferences and giving direction to people ahead of hearings.
- Provide support and advice during the listing process, ensuring any special requirements or reasonable adjustments are implemented.
- Proactively provide management information that supports operational decision making.
- Work with managers in the adjudications team to ensure processes and procedures are being followed in all hearings and resources are being used effectively.
- Anticipating and resolving issues ahead of hearings and learning from those experiences.
- Proactively manage all communications with key internal and external stakeholders.
- Give clear guidance on meeting timescales and panel membership.
- Maintain up to date statistical information in relation to the number of cases being scheduled for hearings and projected forecasts.
- Identify trends and suggest improvements to maximise efficiency of listing process.
- Review and maintain data on double listed cases.
What are we looking for?
- Educated to a degree level or equivalent experience.
- Experience of working in an event planning or case scheduling environment, ideally for a regulator or other legal setting.
- Excellent written and verbal communication skills and interpersonal skills, including preparing and delivering presentations and leading meetings.
- Ability to identify, develop and promote innovative approaches to service development.
- Excellent IT skills including Microsoft Office suite (experience of using case management software is desirable).
- Excellent analytical and problem-solving skills.
- Ability to work under pressure and deliver projects to tight deadlines.
- Ability to encourage participation and understanding of quality improvements in all areas.
- Ability to show sensitivity and tact when identifying and working with customer needs and confidential information.
- A proven role model for respectful, open and honest behaviour including a demonstrable commitment to equality and diversity in service delivery.
How to apply
To apply, please email the application form and equality monitoring form by midday on 28 June 2019 to email@example.com.
We will assess you against the evidence you provide in your application form. That evidence should address the criteria in the ‘what we are looking for’ section and give examples of how you meet the requirements of the role. Please note it will not be possible to give feedback at this stage.
Interviews will take place 11 and 12 July in Sheffield.
Interviews will seek to further understand your skills, knowledge, experience and motivation and test the key competencies of the role:
- Collaborative working – encourages collaboration both internally and externally
- Delivery focus – focussed on delivering business objectives
- People focussed, registrant focus – puts people at the heart of social work and knowledgeably collaborates with them.
- Shaping change – leads change by communicating clearly and encouraging discussion.
If you are successful, we will undertake routine security checks.
If you have any queries about the role or the appointment process, please contact firstname.lastname@example.org