About the role
We’re looking for an enthusiastic and conscientious quality assurance officer to take forward our Education Quality Assurance processes.
The successful candidate will play a vital role in ensuring robust, high quality education course monitoring takes place in-line with statutory rules, guidance and procedures, and ensure that qualification courses for Social Workers meet our regulatory standards. The role involves frequent travel to education course providers within England, overseeing the arrangements for course inspections as part of an inspection team, as well as conducting a programme of inspection activities. The Education Quality Assurance Officer has an integral role in making findings and drafting reports relating to our education approval activity, and will manage a busy work-load of inspections and engagement with course providers and other stakeholders.
What will you do?
- Assist the quality assurance of education programmes for social workers in England.
- Develop and schedule individual inspection plans for existing programmes.
- Work collaboratively and as part of a team to facilitate robust and consistent inspection processes.
- Work with colleagues to ensure judgements and ratings are supported by evidence and analysis which stands up to scrutiny.
- Prepare and deliver detailed, comprehensive and accurate reports for each inspection.
- Work with the team to identify any concerns and escalate these in line with agreed procedures.
- Provide comprehensive advice and support to education providers as necessary.
- Acknowledge, investigate and respond to complaints about courses and qualifications, ensuring high standards of customer service are delivered throughout.
- When appropriate, provide the Communications team with information to respond to external stakeholders.
- Contribute to the design and implementation of our education quality assurance processes.
- Support the team to share learnings with the wider organisation to maintain best practice.
What are we looking for?
- An understanding of the importance of good governance and an ability to consider evidence to assess a programme against set criteria.
- Experience of using analytical information and evidence to make inform decisions against a risk-based methodology and evidence gathering and synthesis.
- Knowledge of equality, diversity and inclusion policies.
- Experience of working in a related area or with clear transferable skills, for example governance or audit/inspection, and working with quality assurance systems and frameworks.
- Strong planning and organisational skills, with the ability to deliver high quality, accurate work to tight deadlines.
- Excellent oral and written communication skills.
- Ability to use your initiative and work independently, as well as part of a team, exercising sound judgment and confidently justifying any actions taken.
- Strong interpersonal skills, with demonstrable ability to build successful relationships with internal and external stakeholders.
- Ability to effectively handle sensitive situations with tact, diplomacy and professionalism.
- Excellent IT skills, including competence in the use of MS Office.
- Flexibility and willingness to work outside normal working hours and to travel on a regular basis. This role will also require regular travel to locations throughout England and will require staying in pre-booked accommodation for up to four days at a time.
- A proven role model for respectful, open and honest behaviour including a demonstrable commitment to equality and diversity in service delivery.
How to apply
To apply, please email the application form and equality monitoring form by midday on Monday 15 July 2019 to firstname.lastname@example.org.
We will assess you against the evidence you provide in your application form. That evidence should address the criteria in the person specification and give examples of how you meet the requirements of the role. Please note it will not be possible to give feedback at sift stage.
Interviews will take place Tuesday 30 July 2019 in Sheffield.
Interviews will seek to further understand your skills, knowledge, experience and motivation and test the key competencies of the role:
- Leading the way – demonstrates clear managing of department and colleagues.
- Working as one team – encourages collaboration internally and externally.
- Embracing change – leads change by communicating clearly and encourages discussion.
- Respecting each other – works with others to build respect.
If you are successful, we will undertake routine security checks.
If you have any queries about the role or the appointment process, please contact email@example.com